GLL celebrates ‘excellent’ status for Hillingdon leisure centres
GLL, the UK’s largest charitable social enterprise and leisure provider were delighted to announce that they have received an ‘excellent’ status for all of their ‘Better’ leisure centres managed in the London Borough (LB) of Hillingdon.
The status, which was issued by Quest, the UK quality scheme for sport and leisure, was elevated from ‘good’ to ‘excellent’ in April. In order to achieve ‘Quest Plus’, GLL went through a two-year process, with a mystery visit and a two-day assessment in the first year, and a second mystery visit and one-day assessment in the second year. The mystery visit in year two is particularly challenging, as the mystery visitor does not work in the leisure industry.
GLL manage the leisure centres on behalf of LB Hillingdon under their ‘Better’ brand, which includes Botwell Green Sports and Leisure Centre, Queensmead Sports Centre, and Highgrove Pool and Fitness Centre. The centres excelled in areas such as cleaning & housekeeping and state of the art fitness suites at Queensmead; excellent swimming lesson provision and health & safety management at Highgrove; as well as professional, well trained staff, and high quality interior décor and exterior building at Botwell, said Quest.
Gary Starkey, Partnership Manager for GLL, said, “We are delighted that our Better leisure centres have been awarded this status, which is testament to the hard work and dedication of our team, and we are proud to offer such high quality services to our local people in Hillingdon.
“Even with the excellent rating however, our work will not stop and improvements are continually being made. This includes working to obtain funding for a traversing wall at Queensmead, as well as adding more kiosks for easy access at Highgrove.”
Nicky McDermott, Sports Contract Manager at the London Borough of Hillingdon, said, “The Council is very pleased that all the leisure centres in Hillingdon have now achieved excellence status in Quest. It is reassuring to know that a high quality of service is being provided to local residents.”
Quest’s operations director, Caroline Constantine, said, “Quest Plus is a step up from the entry level Quest, and as such, it is a more demanding process. By meeting Quest’s high standards for excellence, Better has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and the Quest process helps them do just that.”