Printed Date: 18/06/2019

Individual Awards

Big Society Award

The Big Society Award set up by the Prime Minister in 2010 was created to recognise individuals, groups or organisations that are demonstrating the Big Society in their work or activities.

2011 winner.


Charter Mark

Now known as the Customer Service Excellence Scheme.

A Charter Mark was a national standard of excellence award issued by the Cabinet Office in recognition of excellent customer service.

The Charter Mark was a major part of the government's drive to modernise public services. It was unique among quality schemes, because organisations are judged on their results through the service that the customer actually receives. It showed that customers are being put first. It demonstrates to people, both customers and people in other organisations, the high standards in public service that can be achieved. 

GLL is the 1st leisure organisation to have attained this award.


Investors in People Award

Launched in 1991, Investors in People is the UK's leading people management standard. It’s a business improvement tool designed to help all kinds of organisations develop performance through their people.

GLL is proud to be an accredited Investors in People company. We’ve been awarded this status every year since 1996 and currently hold Silver status.


National Business Award

The National Business Awards is the UK's premier, cross-industry Awards programme, showcasing outstanding British businesses. Open to any company in the UK, regardless of size or sector, the awards feature a range of categories suited to a wide variety of successful organisations - from FTSE 250's through to thriving entrepreneurial businesses and established SMEs.


Top Centre in ISPAL Audits

ISPAL (The Institute for Sport, Parks and Leisure) was a professional membership body for a fast growing, vibrant industry, representing sport, parks and leisure industry professionals.

ISPAL was formed in January 2007 by the amalgamation of two previous bodies, ILAM (The Institute of Leisure and Amenity Management) and NASD (The National Association of Sports Development). It aimed to continue and improve upon on their good work, reaching a wider group of stakeholders, and providing support, advocacy and professional development for those involved in the sports, parks and leisure industries.

ISPAL served and represented this workforce and aimed to offer its members, unrivalled value and a great number of benefits.


Learning Skills Council Award

The Learning Skills Council was the public body responsible for planning and funding high-quality training and education for over 16’s in England. (It has now been replaced by the Skills Funding Agency and the Young People’s Learning Agency.)


UK Active Flame Award

Fitness Leadership and Management Excellence (FLAME) Awards are the UK leisure industry’s most prestigious awards for excellence and best practice across the sector.

The FLAME Awards recognise and honour excellence and best practice within the health and fitness industry and provide clubs and centres with rigorous independent assessments to help benchmark their facilities.

Rainbow Leisure Centre was awarded the UK’s ‘Best Leisure Centre’ award, in June 2011.