To read about a particular member of our senior management team, just click on their name and title below:
Mark was instrumental in moving the leisure centres service from Greenwich Council to a staff-led, not-for-profit Social Enterprise Leisure Trust in 1993 – the first of the new leisure trusts.
Mark has extensive experience in leisure management having worked for many years at a senior level in local government and latterly in the ‘not-for-profit’ sector. He is currently Co-Chair of Social Enterprise London and a board member of Social Enterprise UK. He is also Chair of the Board of Pro-Active London Central and sits on the London Community Sports Board. He is also co-founder of the highly successful London Leisure College and a trustee of the GLL Sport Foundation.
Mark is called on regularly to speak at conferences on Trusts and Partnerships issues and has co-authored papers for Sport England and others. He’s responsible for the management of GLL with a staff base of over 10,000 employees, in excess of £200 million turnover and operation of 240 facilities with over 40 operating partners.
Peter has 30 years experience in the sport and leisure sector, including senior roles within sport & leisure organisations and local authorities. He has worked on a wide range of high-profile projects with numerous local authorities, sport governing bodies and leisure organisations across key agendas such as; new company formation, policy review, organisational development and performance planning.
Peter has worked alongside numerous sport and charitable national bodies on a range of key national and international projects. Peter has presented industry evidence to Parliamentary Select Committees at the House of Commons on the Olympic & Paralympic Games and Social Enterprise within the Public Sector.
Peter has over 20 years experience within the Social Enterprise and Charity sector. He is currently Chair of the GLL Sport Foundation and Chair of the Greenwich Starting Blocks Charity. He has held previously held roles as National Council Member of Social Enterprise UK, Chair of the Pro-Active East London Sports Board and Honorary Industrial Advisor to the London Metropolitan University. Peter has been a national assessor for the Sport England’s National Management Awards and has contributed to the ISRM Practical Leisure Centre Manager publication.
Philip started working for the London Borough of Greenwich in 1989 and was part of the original group of staff that transferred from the Council DSO to GLL when it was formed as a staff led Charitable Social Enterprise in July 1993.
Over the last 25 years or so, Philip has worked across a variety of business disciplines having directly managed leisure centres as well as heading up the Finance & Business Administration Department. He’s also served on the Board of GLL for over 20 years (including 4 years as Chair and 15+ years as Company Secretary).
Philip is a qualified Chartered Accountant and fulfils the role of Director of Finance, a position that he has held for the last 10+ years. He is responsible to the board for the provision of a sound and effective framework of financial and commercial policies, practices, procedures and controls such that the organisation is able to maximise its cash flow and revenue streams alongside the ongoing need of minimising costs and the meeting of all statutory and other fiduciary obligations.
As a member of the Executive Directors Team, Philip contributes to the development of GLL by bringing strategic understanding and experience of the finance and leisure markets as well as a good understanding of legal issues, strong analytical skills and sound business sense.
Philip is also a Member of the Chartered Managers Institute and a Chartered Manager.
Jeff provides strategic Human Resources management expertise for GLL and heads the team providing HR services and support to the organisation.
Jeff came to GLL from the NHS where he held HR Director roles with large community and mental health trusts, a strategic health authority and shared HR service provider. He’s led the HR function across all its professional areas and has extensive experience of partnership working, resource and talent planning, and staff and organisational development.
Jeff has a masters degree from Warwick Business School, a post graduate diploma in management development and is a Fellow of the CIPD.
A masters graduate from Loughborough University, Justin has over 22 years leisure and business management experience and sits on GLL’s Senior Leadership Team. Leading a team of 10, he has extensive experience of developing partnerships across a number of local authorities, community organisations and leisure trust partners. Justin also deals with complex matters around legal and tax issues relating to leisure trusts and the wider industry.
Justin’s main responsibility is for the strategic growth and development of GLL, which has seen the organisation grow from a turnover of £4m to £300m. He was also GLL’s Lead Officer for the successful tender of the London 2012 Legacy Venues.
Justin has served on GLL’s Management Board and has undertaken the voluntary roles of Vice Chair and Company Treasurer. He is also a Fellow of CIMSPA and recently completed the Global Leaders Programme at the IESE Business School in Madrid.
Outside of work he is a keen sports fan, in particular Rugby, Squash and Cricket. He captains his local squash team, which some comment is the only way he gets selected!
Steve has overall responsibility for company-wide marketing, sales, business intellegence and digital work streams as well as membership related products. This work includes ongoing communications and marketing to the communities GLL operates within, operating targeted sales campaigns, increasing the companies’ customer facing digital capabilities, improving access via the membership architecture and linking in to product developments to ensure successful launch.
With over 25 years’ experience in the leisure industry, Steve originally began working with GLL as a Recreation Assistant before promotion through a variety of roles including Centre and Regional Management. This operation experience ensures a sound overall knowledge of many aspects of the business.
Steve holds various management and marketing qualifications including a postgraduate diploma in marketing and is a member of the Chartered Institute of Marketing, a registered Chartered Marketer. Having served on the Board in various positions for over 20 years he also served as GLL Chair for 11 years until 2017. Outside of GLL, Steve is Chair of Governors for a secondary academy school and has supported the governance agenda in education for 8 years.
Lorraine holds a post-graduate Leisure Degree and has over 20 years of experience within the Leisure Industry. She’s worked her way up through the organisation – from receptionist, through to General Manager, involved in the set up of GLL as an independent Trust and becoming Founding Chair - before deciding to specialise in HR in 2000.
Lorraine and her team have responsibility for all HR operations including each of the 6000 staff throughout their employment journey with GLL. Her specific role revolves around the GLL Learning and Development strategy, operation and administration for all GLL staff.
Lorraine has also completed her CIPD qualification, NVQ 5 in business management and the CMI level 5 qualification in Coaching and Mentoring.
Lorraine is passionate about health and fitness and is a regular gym user, runner and bootcamper.
Chris has worked for GLL since 1998, initially in General Management roles across a number of London boroughs including Greenwich, Waltham Forest, Newham and Barnet, before moving into Partnership Management.
Prior to his employment with GLL, Chris worked in various Leisure roles with councils– overall he’s worked in the industry for over 30 years.
As Head of Operations Chris was responsible for the Operational Delivery of approximately 85 leisure centres in the London Region and worked on launch of the London Aquatics Centre.
As Associate Director, Chris oversees GLLs National Standards and Compliance Department working across all divisions of GLL including Leisure, Libraries and Childrens Services
Chris has also been active on the GLL Board, having worked as both Treasurer and Vice Chair. He is a Chartered Manager and a member of CIMPSA.
As a librarian, Diana has worked in a variety of roles; in academic libraries (London University and the London School of Economics), in public libraries in Aberdeen and in specialist libraries such as the Tate Gallery.
Prior to her employment with GLL, Diana established an information company called ‘Instant Library’, and worked in the business both as a consultant and as the Managing Director, working internationally in the oil industry and the rail industry. She sold Instant Library to the Tribal Group in 2001 and stayed with the business until 2004, going on to join Haringey Council in the role as Assistant Director, Culture, Libraries and Learning.
In Haringey, she worked initially as a consultant: the library service had failed an Audit Commission Inspection, scoring "no stars" with "no hope of improvement". Visits to the libraries increased by over 300% in subsequent years and issues increased by 150%. By 2011, the service had become one of the most popular in the country, used by over 60% of residents. Diana was awarded an MBE for her work.
Originally a history graduate, a Fellow of CILIP (the Chartered Institute of Information Professionals) and of the Royal Society of the Arts, Diana is a keen gym member - and, of course, loves reading!
Jon has extensive experience in leisure management having worked for a number of local authorities over the last 25 years. Having begun his career as a casual lifeguard, Jon transferred to GLL in 2014 from his previous position as founding CEO of Halo Leisure.
Jon is a member of the Quest Board and long-time Assessor. He has also Chaired Social Enterprise West Midlands and has been an active member of sporta serving six years as Vice Chairman
He holds an MBA and is a CIMSPA board member, as well as a Chartered Fellow and also of the Chartered Management Institute. He is presently developing a thesis on social enterprise governance as part of a professional Doctorate (DBA) from the University of Birmingham.