Customer Service Centre

Christian heads GLL’s customer service centres, overseeing all inbound customer communications across its leisure division, which comprises more than 250 leisure venues.

Having moved into the role approximately eight years ago, Christian has established and developed high-performing customer service centres in Belfast and London. Together, these teams manage millions of customer interactions each year across multiple channels, including telephone, email and social media, as well as emerging digital technologies such as AI-powered advisors.

The centres comprise specialist teams responsible for a broad range of customer needs, including complaints, data privacy, refunds, social media management and product support. Over the past five years, both the Belfast and London teams have received industry recognition through awards from the CCMA and CCNNI, reflecting their commitment to delivering high-quality customer service.

With more than 24 years of experience in the leisure industry, Christian has amassed expertise across marketing, sales and customer service. This breadth of experience informs his strategic approach to service delivery, helping him drive quality, continuous improvement and operational success across the department.

Beyond his core responsibilities, Christian plays an active role in wider customer service initiatives across the business, drawing on his leadership experience to oversee and support the successful delivery of company-wide projects.