Charlton Lido & Lifestyle Club success means open for longer in winter
6 November 2014: Charlton Lido & Lifestyle Club, run by GLL, the UK’s largest leisure charitable social enterprise, has confirmed it will keep the pool open for longer during the winter months, as the heated Olympic-sized pool is still proving a hit with local people.
Even as the nights draw in and the temperature drops, opening times for the pool at the lido have seen only a small reduction of four hours per week, from the extended opening hours provided during the popular summer programme.
The new winter programme, which was shaped by feedback from customers who completed an online survey, will also incorporate fun swim offers during the season, including a morning Boxing Day swim to celebrate the Christmas festivities.
Charlton Lido & Lifestyle Club, which is owned and operated by GLL under their ‘Better’ brand, has maintained a loyal customer base since it opened in January 2014, with over 80,000 people through its doors since that time, and with an excess of 900 daily visitors at the pool during the summer months.
Victoria Butler, GLL General Manager for the club, said, “We are delighted that we can offer services that cater to our customers, which includes affordable access to the impressive, 50m heated lido even in the winter months.
“We will continue to offer our customers the chance to have their say online and at the next customer forum in November, which will accommodate 15 local people, chosen on a first come, first served basis, open to those who register their interest via email. This will provide balanced discussions to help us ensure we can continue to provide the best possible customer satisfaction throughout the year.”
The customer forum will also be advertised at the Charlton Lido & Lifestyle Club reception.
As of November 2014, the revised opening hours for the lido are: Monday and Friday, 7am to 2pm; Wednesday, 2pm to 8pm; and Saturday and Sunday, 9am to 2pm.
For more information visit: http://www.better.org.uk/leisure/charlton-lido#/